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Terms & conditions

​T&Cs for All Products 2025

  • Season Duration

    • The projected operational period, or ‘season’, of TÅ«roa Ski Area is June - October 2025. All passes and products purchased expire on the closing date or before if the closing date changes. Operational dates are subject to weather and snow conditions, and no warranty is offered for late openings, early closures, or lift closures during the season. This includes the closure of specific lifts on any operational day.

  • Liability

    • Pure TÅ«roa is not liable for any loss, damage, or injury arising from the use of the Pass, including losses due to adverse conditions, routine maintenance, force majeure, or unforeseen circumstances. To the extent liability cannot be excluded, it is limited to the amounts paid for goods or services related to the claim.

  • Pass Validity

    • Products purchased (except three-year season passes) expire the year in which they are valid. Products cannot be transferred to the following year. Prices include GST and are in New Zealand Dollars (NZD), subject to change without notice. A card processing fee applies to credit card purchases. Pure TÅ«roa reserves the right to cancel orders with incorrect pricing or information, issuing refunds where applicable. Cash transactions are not accepted.

  • Use of Facilities

    • Activities in licensed premises must adhere to the scope of the licence. Bring Your Own (BYO) is not allowed at any of our hospitality venues. picnic areas will be clearly marked. Consumption of BYO alcohol is prohibited in all areas.

  • Environmental Responsibility

    • All pass holders should respect the Tongariro National Park, adhering to a ‘pack in – pack out’ policy for litter.

  • Refund and Credit Policy

    • Refunds or credits are at the discretion of Pure TÅ«roa and subject to processing fees. All credits or refunds are final as of October 31 for the winter season in which the product was purchased.

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Season and Day Passes 2025

  1. Pass holders use the resort at their own risk and must recognize the associated hazards. While Pure TÅ«roa will to the best of their ability try to identify and mitigate hazardous circumstances, the alpine environment is constantly changing and pass holders must recognise the associated risks of mountain use. Pass holders accept the risk of personal injury and property loss or damage that may result from use of this facility including but not limited to access road, car parks and base area, chair lifts, in-bound terrain and out-of-bounds terrain.

  2. Passes are valid for the proposed season dates; extensions may incur additional charges. 

  3. Season pass benefits apply to purchased passes only. Benefits may be updated at any time. Multi year pass benefits reflect the current seasons benefits. 

  4. Lift users must have a valid pass and carry it at all times, including while in a Snow School lesson or accompanying children. Any person who uses or attempts to use a lift (including the magic carpet) without a valid pass and without reasonable excuse will be required to pay for a day pass and may face prosecution and/or a trespass notice. 

  5. Passes are non-transferable and can only be used by the named pass holder. A lost/forgotten pass can be replaced at guest services, charges may apply.  Any passes which may have applicable upgrades need to be transacted at Guest Services.

  6. Day passes and rental equipment which have been activated cannot be reused on a different day or refunded due to lift closure during the operational day. Passes purchased for specific days or consecutive days can only be used within the specified time frames. Pure TÅ«roa reserves the right to review any passes being used by parties for commercial purposes. 

  7. Fraudulent use of your pass or knowingly accessing lifts without a pass will result in confiscation of any pass involved and prosecution of all parties involved.  Both parties may also be trespassed from Pure TÅ«roa facilities for two years, and any trespass takes effect across all commercial ski areas in New Zealand (SAANZ affiliated members).

  8. All personal information must be accurate and will be handled according to our Privacy Policy. Photo identification may be required for pass issuance and updates.

  9. Pass warranties are available at time of pass purchase only. The warranty covers injury/illness preventing the user from skiing and snowboarding, pregnancy or moving overseas/to the South Island for work meaning that the pass will not be used. Proof (including a Doctor certificate if applicable) is required to support all of the above and cases are assessed individually. Refund amount will be determined according to days used and when during the season the warranty is applied for. Admin fees apply.

  10. 3 year Season passes are valid 2024 - 2026 only. Benefits will fall in line with those of the current season. Pass insurance is not valid on 3 year Season Passes.

  11. Bring a buddy Wednesday rules:

    1. Season pass holder must be present.

    2. Valid for purchased passes only. 

    3. One free pass per pass holder per Wednesday.

    4. Youths can bring other youths adults can bring either youths or other adults.

    5. Passes are only valid for Wednesdays outside of the school holidays.

  12. Any breach of the Terms and Conditions relating to the use of the pass by the user may result in the withdrawal of the pass and all associated privileges.

  13. Pass holders must conduct themselves responsibly, following signage, staff instructions and follow the TÅ«roa snow code code. Misconduct may result in pass suspension or cancellation without refund. All users must adhere to road rules when driving on Ohakune Mountain road, with violations potentially leading to pass cancellation and legal action.

  14. Anti-social or abusive behaviour toward staff, whether in person or on online platforms, will not be tolerated.

  15. Age Definitions

    1. Season Passes: Ages are taken as of June 1, 2025, except for 75+ and 5 and under, which are based on the time of purchase.

    2. Day Passes and Rentals: Ages are determined on the purchase date.

    3. Youth: 6-16 years; Adult: 17+; Senior: 65-74 years. Photo ID may be required.

    4. Students must be 17+yrs enrolled full time (minimum 32 weeks in a calendar year) with a New Zealand or Australian tertiary institution. Proof of current enrolment required. 

    5. Children 5 and under and seniors 75+ ski free but require a validated pass for lift access

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Additional Regulations​

  1. Due to NZ Civil Aviation laws and DOC regulations drones are not permitted in the National Park. For commercial permissions, contact info@pureturoa.nz.

  2. Non employees teaching lessons or accepting payment for lessons is prohibited. Violations may result in prosecution and a two-year trespass from all SAANZ-affiliated areas.

  3. Pass holders must not carry children in frontpacks or backpacks while skiing or using lifts.

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Platinum season Passes 

  1. Platinum Pass parking zones are designated for the exclusive use of the two named cardholders. One parking spot per day per platinum card, not per person.

  2. Fraudulent use of Platinum Passes may lead to the cancellation of both Platinum and season passes for all parties involved. 

  3. Photo ID and a season pass are necessary for parking area access. 

  4. Platinum pass holders must comply with all road closures, notifications, and staff instructions; failure to do so may result in pass termination without refund.

T&Cs Seasona Passes
T&Cs Snow School
T&Cs Platinum Passes
DISCLOSURE STATEMENT FOR PURE TŪROA LTD INSTALMENT PLAN

IMPORTANT - The creditor is required to provide you with this disclosure statement under section 17 of the Credit Contracts and Consumer Finance Act 2003. This document sets out the key information about your consumer credit contract. You should read it thoroughly.

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If you do not understand anything in this document, you should seek independent advice.

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You should keep this disclosure statement and a copy of your consumer credit contract in a safe place.

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This disclosure statement must be provided to you within 5 working days of the day on which the contract is made.


The law gives you a limited right to cancel the consumer credit contract. See the statement of the right to cancel below and your consumer credit contract for full details of your right to cancel. Note that strict time limits apply.

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This is the person or business providing you with the credit:
Pure TÅ«roa Ltd
P O Box 53
Ohakune

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You may send notices to the creditor by: sending an email to the address specified or writing to the creditor at the creditor's postal address.

Name: Pure TÅ«roa Ltd
Physical Address: TÅ«roa Ski Field, Top of Ohakune Mountain Road, Mt Ruapehu 4691
Postal address: P O Box 53 Ohakune

Email: info@pureturoa.nz

 

CREDIT DETAILS:
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Initial unpaid balance:

This is the amount you will owe when you request to pay for your selected product from Pure TÅ«roa Ltd using the Instalment Option Plan. The initial unpaid balance is the figure reflecting the total amount payable as disclosed during the transaction process.

If the initial payment is not paid you are NOT eligible for the Instalment Option Plan. The Initial Unpaid balance is also referred to as the Instalment Balance due.

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At any stage of the payment plan, the customer has the ability to pay the total outstanding balance due (including full prepayment).

Please note that a credit card surcharge of 2.5% may apply to your instalment payments. A credit card surcharge of 3% may apply to payments that do not use the NZSki Instalment plan.

Products available on the instalment plan:

  • 2025 Super Earlybird Season Pass, Adult (17-64): $799

  • 2025 Super Earlybird Season Pass, Youth (6-16 years): $249 

  • 2025 Super Earlybird Season Pass, Senior (65-74 years): $499

  • 2025 Super Earlybird Platinum Season Pass, Adult (17-64):  $1799

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  • 2025 Earlybird Season Pass, Adult (17-64): $899

  • 2025 Earlybird Season Pass, Youth (6-16 years): $299 

  • 2025 Earlybird Season Pass, Senior (65-74 years): $599

  • 2025 Earlybird Platinum Season Pass, Adult (17-64):  $1899

  • 2025 Earlybird Platinum Season Pass, Student (proof required):  $549

2025 Season pass Insurance, All ages : $60

2025 Upgrade Platinum Season Pass Adult/Senior (17+): $1000

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TOTAL ADVANCES:
This is the total amount of all advances made or to be made to you. 100% of product(s) chosen Less: initial payment

PAYMENTS REQUIRED:
You are required to make each payment of the amount specified and by the time specified. Payment plans are not interchangeable.

By selecting to make payment on the Pure TÅ«roa Ltd Instalment option, the customer hereby agrees to Pure TÅ«roa Limited automatically charging the customer's credit card as supplied, with the % amount of the product purchased as specified on the payment dates listed below.

If your payment is unsuccessful, we will attempt to reprocess it the following business day.

Instalment Plan 1 if purchased before or on 31/01/2025
Payment 1 $49 at time of purchase
Payment 2 on 21/02/2025 - 25% of purchase price less initial payment
Payment 3 on 18/03/2025 - 25% of purchase price less initial payment
Payment 4 on 18/04/2025 - 25% of purchase price less initial payment
Payment 5 on 15/05/2025 - 25% of purchase price less initial payment

Instalment Plan 2 if purchased from 1/02/2025 – available up to 31/02/2025
Payment 1 $49 at time of purchase

Payment 2 on 10/03/2025 – 25% of purchase price less initial payment
Payment 3 on 10/04/2025 – 25% of purchase price less initial payment
Payment 4 on 10/05/2025 – 25% of purchase price less initial payment
Payment 5 on 01/06/2025 – 25% of purchase price less initial payment
 

Interest-free period:
Interest is not charged on this contract. Please see "what could happen if you fail to meet your commitments" below.

CREDIT FEES AND CHARGES:

Outside of a credit card surcharge, no additional credit fee is payable under this contract. Your credit contract may allow the creditor to vary this/these fee(s) and charge(s). Please see "what could happen if you fail to meet your commitments" below.

WHAT COULD HAPPEN IF YOU FAIL TO MEET YOUR COMMITMENTS:

Default of payment:
If any instalment payment is not made, e.g. due to the credit card payment being declined or reversed, Pure Turoa LTD reserves the right to charge a default administration fee of $40 per card transaction.

Customers can update their credit card details online, but should they wish to do so over the phone ((+64) 06 888 6004) it must be at least 5 business days before the next instalment date.

Pure TÅ«roa is not responsible for the failure of the customer to make payment on the due date for any reason.

Statement of right to cancel:
The Credit Contracts and Consumer Finance Act 2003 gives you a right for a short time after the terms of this contract have been disclosed to you to cancel the contract.

How to cancel:
If you want to cancel this contract you must give written notice to the creditor, Pure TÅ«roa Ltd.

Time limits for cancellation:
If the disclosure documents are handed to you directly you must give notice that you intend to cancel within 3 working days after you receive the documents.

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If the disclosure documents are sent to you by electronic means (for example, email) you must give notice that you intend to cancel within 5 working days after the electronic communication is sent.

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If the documents are mailed to you, you must give notice within 7 working days after they were posted. Saturdays, Sundays, and national public holidays are not counted as working days.

What you may have to pay if you cancel:
If you cancel the contract the creditor can charge you

  1. the full price of the passes applicable at the time that payment is finally made or

  2. cancel the pass and hold any amounts paid as a cancellation fee.

This statement only contains a summary of your rights and obligations in connection with the right to cancel and refers to the cancellation of the pass and the recovery of reasonable expenses by Pure TÅ«roa. If there is anything about your rights or obligations under the Credit Contracts and Consumer Finance Act 2003 that you do not understand, if there is a dispute about your rights, or if you think that the creditor is being unreasonable in any way, you should seek legal advice immediately.

The Credit Contracts and Consumer Finance Act 2003 gives you, as the debtor, a right to apply to the creditor (NZSki Ltd) for changes in the terms of your obligations to them in the event of unforeseen hardship.

CHANGES ON GROUNDS OF UNFORESEEN HARDSHIP:

Unforeseen hardship is where a debtor is unable reasonably, because of illness, injury, loss of employment, the end of a relationship, or other reasonable cause, to meet their obligations under their contract with the creditor. The debtor must reasonably expect to be able to meet their obligations if the terms of the contract are changed.

A request for a change in terms must be given in writing to the creditor specifying the reasonable cause that the payment cannot be made and outlining the requested change. The change might be extending the length of the contract and reducing the amount of each payment or postponing a payment (s) for a specified period. The requested change must be fair and reasonable to both the debtor and the creditor in all circumstances.

CANCELLATION AND REFUNDS:

All passes and products are considered non-refundable and non-transferable unless specified elsewhere in our terms and conditions. Please see our full terms and conditions.

Season Pass products will not be refundable (monetary or credit) under any circumstances unless Pass Insurance has been purchased.


Pass Insurance Cover:

Pass protection is your injury/medical cover and provides for a full or partial refund of the season pass where an injury, medical condition or pregnancy precludes season pass use throughout the entire season. For more details see our Terms and conditions.

 

Issue and collection of Season Passes:
Season Passes will not be validated or issued until full payment of all instalments has been received.


Disclosure:
The customer consents to Pure TÅ«roa making disclosures required by the Credit Contracts and Consumer Finance Act 2003 in an electronic form, by means of email.

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