Frequently asked questions
How can I connect my existing snowcard to my new profile and update my profile picture?
Once you've successfully registered and logged into your new account, locate the person icon in the upper section of the page. Clicking this will navigate you to your account details. Within the 'Active Pass' section, you can add your snowcard information by selecting 'Add New Pass'. Your profile picture can also be uploaded from this same account details page.
I'm unable to access my profile from last year.
Our online store has been updated for the new season. As a result, you'll need to create a new profile. If you encounter any difficulties during the setup process, please reach out to Jess at info@pureturoa.nz for assistance.
Whats new?
Freddies bar upstairs at the Alpine, come check it out!
Where is Tūroa HQ, the Ohakune town office?
The address is (Bottom Of Mountain Road,Ohakune) 194 Mangawhero Terrace, Ohakune 4625. Here, you can purchase tickets, ask questions, return rentals and shop our amazing selection of merchandise and gifts.
Oerating hours of:
Monday to Thursday: 7:30 - 5 PM
Friday: 7:30 - 9:00 PM
Saturday / Sunday: 7:00 - 5:00 PM
How do the age brackets work?
Age Definitions
Season Passes: Ages are taken as of June 1, 2025, except for 75+ which is based on the time of purchase.
Day Passes and Rentals: Ages are determined on the purchase date.
Youth: 6-16 years; Adult: 17+; Senior: 65-74 years. Photo ID may be required.
Students must be 17+yrs enrolled full time (minimum 32 weeks in a calendar year) with a New Zealand or Australian tertiary institution. Proof of current enrolment required.
Children 5 and under and seniors 75+ ski free but require a validated pass for lift access
Where can I pick up my new lift pass card?
Our pick up boxes are located on mountain and at our Ohakune shop - Tūroa HQ.
When you do collect, make sure to have your phone brightness turned up and then scan from under the screen.
What lifts will be running?
These lifts will all be operating as soon as conditions allow.
The Alpine Meadow Platter & Meadow Conveyor
Parklane Chair
Movenpick Chair
Wintergarden Platter
Giant Chair
High Noon Express
Is it compulsory to wear a helmet?
Under 13s are required to wear helmets in Snow school lessons, everyone else is advised to. Helmets are available for rent or purchase on the mountain.
What can we do if we don't ski or snowboard?
We have Sledding & Sightseeing options as well as delicious cafe offerings. Sledding is based in the Wintgergarden, and tickets can be purchased from guest services or retail. The price will include 1 hour of sledding and 1x sled. Please note to access our sledding area you will need to purchase a sightseeing pass.
For sightseeing you can access the Parklane chair lift up to the Snowflake Cafe. While up there you will have access to a cafe, toilets, and snow play. The price is for a round trip
My child can’t ski, can I still take them with me in a backpack?
For safety reasons, we don’t allow children to be carried in packs or sit on the front of Snowboards so you won’t be able to access any lifts like this. We can take children from any age in a private lesson and also have sledding available which is fun for the whole family.
Do you rent clothing?
Yes, We offer, Jackets, Pants and Helmets. For hygienic reasons, we do not offer gloves. We do have gloves for sale at our retail store.
Do you offer ski and snowboard tuning?
Yes, our workshop is located in our rental building. You can purchase all our services for waxing and tuning on the mountain, and even get 25% off if you have a season pass.
Other things I need to know?
We are cashless!